To activate your Eagles On Demand membership with Kayo, you will receive a unique code via email. This code may take a day or two to arrive in your inbox after purchasing (and be sure to check your junk mail)
How to activate
Once you have joined, you will receive an email containing their unique offer code, and a sign-up link to Kayo. Existing Kayo customers will be able to use this unique offer code to activate the special offer on their account.
Please note: Each unique code is only available to be redeemed once.
NEW KAYO SUBSCRIBERS - If you're not an existing Kayo subscriber, simply copy the unique offer code in your email, and click the GET OFFER button. Click REDEEM OFFER
EXISTING KAYO SUBSCRIBERS - log into your Kayo account and select 'Redeem Voucher' under 'My Account'
What if I do't activate the voucher straight away?
Not a problem, however, you must redeem prior to November 30, 2025.
West Coast Eagles memberships automatically renew in November unless you advise otherwise so your voucher may cross-over our membership year. This is not a problem, however; you need to be mindful to activate your new code just prior to your subscription expiring.
For example:
Member A signs up for an Eagles on Demand membership in June and activates their Kayo voucher. Their membership will automatically renew in November (unless they opt out) and they will receive another Kayo code for the next membership year. The member holds onto this code until June and enters it into their Kayo account prior to their previous subscription expiring.
What happens when the Kayo subscription is due to expire?
After the 12-month Kayo offer ends, your subscription will automatically renew at standard Kayo pricing, unless the subscription is changed, cancelled or another Kayo offer is applied (that is, you enter a new Eagles on Demand membership code).
What happens if I don't want to renew the Eagles On Demand membership? Will West Coast Eagles cancel the Kayo subscription for me?
No. If you choose not to renew your membership, it is your responsibility to cancel your Kayo subscription, so that Kayo does not roll over your (at Kayo's prices.)
What happens at the end of my 12-month subscription?
If you are signed up on a payment plan with West Coast Eagles, your membership will automatically renew in November. If you cancel your West Coast Eagles membership at any time prior to this, you will still be able to access the remainder of your 12-month Kayo subscription. However, unless you cancel your Kayo subscription, Kayo will automatically roll over your subscription (to their Basic plan rate) at the end of the 12 months and charge you accordingly..
Kayo members may pause or cancel their subscription at any time during their 12-month subscription.
I'm having trouble with Kayo or with redeeming the voucher
Kayo's support team is there to help at their help page - https://help.kayosports.com.au - which includes FAQs, 'How-To' videos and also a Kayo Support Crew form.
For support, please contact Kayo directly, or view their FAQs.