If you're having trouble with the West Coast Eagles app, whether it's crashing, not loading, or not displaying content correctly, try the steps below to get things working again.
Common fixes for app issues
1. Restart the App
- Fully close the app and reopen it.
- This can resolve temporary glitches.
2. Check for Updates
- Go to the App Store (iOS) or Google Play (Android).
- Make sure you have the latest version of the WCE app installed.
3. Clear Cache (Android only)
- Go to your phone’s Settings > Apps > WCE App > Storage.
- Tap Clear Cache.
4. Check Your Internet Connection
- Ensure you're connected to Wi-Fi or mobile data.
- Try switching networks if the app isn’t loading.
5. Enable Permissions
- Make sure the app has permission to access location, notifications, and storage.
- Go to Settings > Apps > WCE App > Permissions.
6. Reinstall the App
- Delete the app from your device.
- Re-download it from the App Store or Google Play.
Still having issues?
If none of the above steps work with the Club App, you can access your tickets via a mobile browser at this link - https://am.ticketmaster.com/westcoasteagles/my-events. You will need to log in with your West Coast Eagles account details.
If you are experiencing issues on a match day, there is no need to miss the match; please visit our staff who will be at gates B, C and E from 90 mins prior to bounce, and we will assist you to gain entry.